Q: What is the return policy?

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store. Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

Question 1

What is the return policy?

Accepted Answer

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store.

Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

Question 2

Is there a minimum commitment to work with Nimble?

Accepted Answer

Indeed, we require a minimum monthly engagement of ~ €4000. Find out your level in our calculator. Our automatic currency converter will conveniently display the monthly price in your local currency.

This requirement stems from our unwavering dedication to providing outstanding results through NimbleCraft, which encompasses Engage, Data, and Advisory.

To achieve this, we need to allocate sufficient time and resources to each partnership. While Nimble may not be the perfect fit for every business, our commitment to delivering exceptional results makes us an ideal partner for those seeking to elevate their growth and performance to new heights.

Question 3

Can you elaborate on the various partnership levels?

Accepted Answer

Certainly. At Nimble, we offer four distinct partnership levels to cater to your unique needs: Inceptive, Arising, Interconnected, and Vanguard. The key differences between these levels lie in the size of the team, the amount of time dedicated to your partnership, and the scope of services provided.

Typically, smaller businesses find themselves aligned with the Inceptive or Arising levels, while mid-sized businesses tend to gravitate toward the Arising or Interconnected levels. However, medium-sized businesses with a strong focus on engage, data, and advisory may also find themselves within the Interconnected or even Vanguard category.

Vanguard represents our highest tier of partnership, where the entire Nimble team is fully committed to ensuring the success of our collaboration. No matter the level, our goal remains the same: to deliver outstanding results tailored to your business’s specific needs and aspirations.

Question 4

What is your cancellation policy?

Accepted Answer

Our cancellation policy requires a 90-day notice period for all partnerships. This duration has been established for several reasons, primarily to allow sufficient time to deliver the impactful results you seek. As a boutique agency, every partnership is of utmost importance to us, and we focus on building long-lasting relationships that yield exceptional outcomes.

This mutual commitment ensures that both you and Nimble are fully invested in the partnership’s success. In fact, the majority of our partnerships have endured since Nimble’s inception, a testament to our unwavering dedication to fostering strong, lasting collaborations.

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